First Steps is committed to providing each child/family with the quality services. It is very important to us to make sure families have the opportunity to share feedback as needed. Certainly we want to know if there is any situation that has caused concern. While most concerns or complaints can be resolved by discussing the matter with the person (s) directly involved, there may be situations in which the issue is not resolved in this manner. If your complaint has not been resolved, you may choose to have the issue “officially documented” and reviewed further by e-mailing the appropriate site. Families have the right at any time to file a complaint against any staff member when they believe they were mistreated, received incorrect information or unsatisfactory service, or when they believe their rights were violated or a policy or procedure was not followed.
When submitting a concern/complaint e-mail please provide the following information:
- Your name
- contact information
- your child’s name
- date of incident
- Person(s) and/or office involved in the initial complaint or concern.
First Steps of North East Indiana LPCC Staff
For concerns/complaints regarding the NorthEast Indiana SPOE, please email us at MRohrbacher@1st-kids.org
First Steps of North-Central Indiana LPCC Staff
For concerns/complaints regarding the North-Central Indiana SPOE, please email us at KAguirre@1st-kids.org
First Steps of North West Indiana LPCC
First Steps of Mid-North Indiana LPCC
For concerns/complaints regarding the Mid-North Indiana SPOE, please email us SLuyster@1st-Kids.org